A Message from the President
Swann Keys has been seriously affected by unprecedented snow and extreme cold. If you anticipate not living in your home for an extended period during the winter months, we strongly recommend that you winterize your home and call the office to request that your water be turned off at the street. To have the water turned back on the day before you plan on returning, call the office during regular hours:
Monday-Friday: 9am-2pm | 302-436-5111
The water piping in front of your home has been installed below the freeze line; thus the possibility of a problem with the valve is doubtful. Valves were originally identified by a white pipe which must be visible at all times. If for some reason you do not see the pipe, please place something that would identify the location during snow. In the last week we have located valves buried under 7 inches of dirt and snow; this makes it impossible to assist you in your time of need. All of the call-outs recently have been frozen pipes under the home; we cannot assist with frozen pipes - You will need to call a plumber. Due to extremely unusual water usage (140,000 gallons per day as opposed to the usual 30,000 gallons per day), we rode by each property looking for major leaks and turned off water at the street. If for some reason we have closed your valve due to leaking, you have been notified by the office.
As many of you may already know, we experienced a rash of burglaries during November and December. We have had the total support of Delaware State Police. With the information from our camera system they have been able to identify the intruder and issue warrants. With the assistance of Maryland State Police, I am happy to report that the perpetrator is now in custody; many thanks to Chuck Der and Ron Young who assisted the police.
On behalf of the Board of Directors I would also like to thank our community volunteers for their exhausting assistance during this crisis.
George Kirkley, President